Shipping & Returns

We ship worldwide to most countries. 

Standard Shipping

• For orders greater than $75 USD, standard shipping is free worldwide.
• For orders less than $75 USD, standard shipping is a flat rate of $4.95 USD and is delivered via USPS in the United States (your local carrier will be used outside of the USA).
• Custom Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

Express Shipping

• Not available for the following products: pillow covers, cloth/linen tote bags and socks. 
• Available in the USA, Canada, Australia and most of Europe. Not available for all countries.
• Does not qualify for use with any Free Shipping Coupon Codes.
• If you are ordering items that are not available for express shipping but also products that do qualify, please contact us and we can upgrade the qualifying products to express shipping.
• Custom Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

Delivery Times

On average it takes us 5 to 7 business days to print and hand stitch your order before we ship it out. There may be some delay during holidays. Then you can expect the following ship times:

Standard Ship Times From Day Order Is Placed:

• USA: 10-20 Days
• CA/UK/AUS: 14-21 Days
• Rest of World: 30-45 Days

Express Ship Times From Day Order Is Placed:

• USA: 4-7 Business Days
• CA/UK/AUS: 4-7 Business Days
• Rest of World: 4-7 Business Days

Returns & Refunds Policy

Thank you for shopping at Simply Epic. If the product itself or the printing is defective, or if the final product is materially different than the design displayed in the campaign, we're here to help. Under these conditions, our products can be returned within 30 days of the original purchase of the product. Please make sure that:

The product was purchased in the last 30 days; and
The product isn't used; and

Either a) the product itself or the printing is defective, or b) the final product is materially different than the design displayed in the campaign.

Products that do not meet these criteria will not be considered for return. To return a product to Simply Epic email support@smplyepic.com

Please use the sizing chart information provided on our product page to pick the correct size and fit for your purchase. Simply Epic is not responsible for refunds or exchanges due to incorrect fit issues and buyers assume all risk when choosing the style and fit of their purchase.

After you have sent an email to support@smplyepic.com you will receive instructions for returning your item(s).
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.

Damaged items: If you received a damaged product, please notify us immediately for assistance.

Exchanging Items: Simply Epic does not exchange items as all garments are custom printed on-demand for each customer. We accept returns if the above criteria are met.

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.

Simply Epic sends all packages with tracking information and therefore are not responsible for stolen items once delivery is confirmed from carrier.