HELP CENTER - FREQUENTLY ASKED QUESTIONS

Always place your order at least 3 weeks before your scheduled event, the earlier the better! Once you place your order for your Festival/Event, please email us at support@simplyepicapparel.com with the Festival/Event and your order number in the subject line. Please also provide the date you need the order to arrive by in the body of the email. We want to do all we can to get you your items before your event so that you will be able to make sure everything fits and is ready to go! If you are ordering last minute we may or may not be able to meet your deadline due to our current processing times for orders and custom made apparel!

Once your order is placed online, there will be an in house processing time, usually 3-5 business days but during busy seasons (or near special events) it can take up to 7-14 business days. Most of our items are handcrafted and require some time to ensure they are perfect for our customers before shipping.  Once the processing time is complete, we will then ship your order and provide your with a tracking number at that time for shipment!

We begin to process orders Immediately... Please email with us within 24 hours of when your order was placed to make a size change. We will make every effort to honor your size change request! If you just placed your order (within 24 hours) and wish change the size of an item or cancel, please contact us via fb messenger or email us at support@simplyepicapparel.com with the details of your size change and your order number...

We begin to process orders Immediately... We WILL NOT Cancel an order if we are not notified within 24 hours of when your order was placed! We will make every effort to honor your cancellation request! If you are past the 24 hour deadline, we can help you easily exchange once you receive your original order (See Returns/Exchanges). If you just placed your order (within 24 hours) and wish change the size of an item or cancel, please contact us via fb messenger or email us at support@simplyepicapparel.com with “Cancel” and your order number...

To track your order you will need your order number and the email that you used to place the order with. You can check the status of your order by clicking here: Track My Order.  You will also receive a confirmation email once your order has shipped that will include tracking information.

We will not issue credits or refund adjustments for orders that have already been shipped or placed if they are discounted in a New Sale. These sales are run at random, year round for our amazing customers like yourself! :)

Please see our return policy here at our: Shipping & Returns Page

Good news - Simply Epic ships worldwide! Feel free to email us at support@simplyepicapparel.com with questions on shipping to specific destinations.

Once your order is placed online, there will be an in house processing time, usually 3-5 business days but during busy seasons it can take up to 7-14 business days before your order is shipped.

Once your order is shipped, First class mail in the U.S. should take anywhere from 3-5 business days to be delivered and Priority mail should take 2-3 business days in the U.S.. Free Shipping ships typically via First class mail! You will receive a shipping confirmation email with a USPS tracking number for you to track your package.

International Packages:

Once shipped, International packages to Canada, Australia, or the UK can take anywhere from 1-3 weeks to arrive from the US. 

To any other international destination packages should arrive within 1-3 weeks to arrive from the US.

We make every effort to insure that you do not have to pay extra customs fees for your shipments... Sometimes packages get stuck in customs and the declared value of the package will require you to pay tax on your order per your countries customs fees. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. Any Packages returned due to customs fee not paid, will not be refunded.

Simply Epic will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.

If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: support@simplyepic.com along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.

International Missing packages: For lost or missing International packages, We will not send out a second package. We will offer, on a case to case basis a refund minus shipping costs. We will not refund shipping costs for any missing or lost international packages.

Return to Sender packages: All packages returned back to Simply Epic will not be refunded for shipping costs, only for the price of the the items. We will hold return to sender packages for a month for reshipment in the U.S. Canada and Australia. After a that time we will return the items back into inventory.

If you have an item that says it is “Made to Order”, it means that it is hand made, specially just for you and no one else! These items do take time to produce with a time line of about 7-14 business days to process before shipment.

This is how a "Made to Order" item comes to life in our Simply Epic Warehouse:

- Once your order is placed, we begin processing immediately, first printing out the design you chose for your item and ensuring the print is the correct size according to the size you selected.

- Next, We cut out the blank pieces of material for your item (hoodie, blanket, tapestry etc.) and again ensure the cut is just the size you ordered 

- We then take the design print and blank material, and press them together through a Heat sublimation process that gives vibrant color and life to your item, that will never fade, or crack!

- One the pieces of material have the design sublimated on to the fabric, your item is then handed off to our sewing team to make sure every stitch is perfect. 

- Last but not least, once the sewing process is completed and your item is ready to go, We run it through a final quality check before we mark it ready to ship your way!

You should receive an email  from us close to when you will receive your order that will ask you to please review your product(s)!

The email will provide links where you can review our product

Under each product on our website there is a sizing tab that you can choose that will provide you with the size chart for each item. Measurements are in Inches!

Feel free to email us at support@simplyepicapparel.com if you have specific sizing questions!

Great question! The simple answer is yes, yes we can do custom prints! :) 

Please note: if doing a custom print the item will cost more than the average price or sale price at the time of inquiry for the item you want the print on. For custom prints you must supply our team after you have made your purchase for your custom print the artwork and we will make your item as great as you invisioned!

We print most of our apparel and products using dye-sublimation, a technology that allows for us to produce these insanely vibrant designs that will not fade, peel or crack! To best care for your blankets/crews/tanks/towels/hoodies/leggings etc. we suggest:

- Machine washing on cold and then hang dry for best results. Tumble drying on low heat will work as well but will age the product faster, so stick with hang drying if you can!

-For getting the wrinkles out of your tapestry, tumble dry on low for about 3-5 minutes.

We currently accept any Major credit cards: Visa, MasterCard, American Express, and Discover Card credit cards. We also accept  Amazon Payments and payments through Google Pay and Apple Pay. We do not accept personal or electronic checks, Bitcoin, money orders, or wire transfers at this time. If you wish to pay via PayPal, please note that we only accept PayPal via our Etsy Store at this time!

If for any reason Simply Epic has issued you a refund, expect to see the refund back to your account/card in about 1-3 business days.

For orders that are past an order date of 90 days, we are unable to issue refunds at this time.

We unfortunately cannot apply discounts to an order after it has been processed partially or in full.  We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase!